Free Shipping
Free ground shipping is available to home addresses in the contiguous United States. PO Boxes, Alaska, Hawaii, US Territories (including Puerto Rico), APO/FPO and addresses outside the United States are not eligible for free shipping.
FedEx Shipping
All merchandise except for oversized items (e.g. Flat screen LED TVs over 55" and plasma TVs over 51") advertised on Beachcamera.com are usually shipped via FedEx.
All packages shipped from Beachcamera.com require a signature upon delivery. Please arrange for someone to sign for the delivery if you are unable to do so. We recommend that you provide an email address so that we may keep you informed of the status of your order and send you tracking information. You will be able to track your order online or by phone for an estimated time of arrival. FedEx will attempt to deliver your package three times before returning it to Beachcamera.com
United States Postal Service (USPS) Shipping
Small items such as memory cards may be shipped by the Post Office.
If the destination address is a PO Box or an APO/FPO, we will ship your order via USPS since FedEx is unable to deliver to those destinations. We will provide tracking information via email after your order has shipped. Items delivered to a PO Box or an APO/FPO will be delivered in 7 - 10 business days. Final delivery for APO/FPO destinations will be subject to the Terms and Conditions of the APO/FPO services. Not all items can be shipped via USPS. Some items that are shipped via USPS may be subject to an additional shipping charge. If necessary, Beachcamera.com will contact you before the order is processed.
Oversized Merchandise Shipping
Oversized merchandise (Flat screen LED TVs over 55", plasma TVs over 51", BBQ Grills & Furniture) are shipped via a motor freight carrier that specializes in Home Delivery. Since these items are large and fragile, special handling is required, and cannot be shipped via our standard shipping options.
We take every precaution during our shipping preparation process to ensure that your order arrives to you in perfect condition. Each item on your order is scanned for accuracy of model and serial number. We apply large orange fragile sticker labels to notify the carrier that your shipment is fragile and requires special handling. The labels also include important step-by-step instructions on how to inspect and sign for your shipment. In addition to the manufacturer's standard foam and corrugated packaging, we also apply a special shock absorption polyethylene material to the outer carton of every TV. This safeguard will disperse energy from impact during transit, and eliminate damage to the product itself. Our professional appointment-based delivery service allows you to open and inspect your new TV prior to signing and accepting the TV. When you purchase a TV at Beachcamera.com, you can be sure that it will arrive perfect working order, and will remain that way for a long time to come.
Non-Deliverable Addresses
We are unable to delivery to the following addresses:
- Mail box drop off locations
- Hotels and motels
- Trade Shows, Conventions, Conferences
Standard Return Policy
We want you to love the items you purchase from Beachcamera.com. If you are not satisfied with your purchase for any reason, you may return items for a full refund within 45 days, subject to the conditions below.
- Returned merchandise must be in original condition and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals, etc.), in the original manufacturer box and packaging with UPC, barcode, and serial number intact.
- Incomplete returns will receive a reduced credit, reflecting any missing peripherals.
- The product serial number must match the serial number in our database. Beachcamera.com maintains serial number tracking.
- We require that all approved returns of computers, tablets, and similar devices have the password removed or restored to the system default.
- Return merchandise must be double-boxed with no writing on the manufacturer's box. Your Return Authorization number should be prominently displayed on the outside of the shipping box.
You must contact our customer service department to arrange a return. All returns must be shipped to the following address:
BTC Beach Camera Returns
80 Carter Drive
Edison, NJ 08817
You must include the RA number issued to you by customer service, please be sure to write this number clearly on the return box.
Please be sure to save the shipment tracking number for your return. Merchandise lost or damaged during shipping is the shipper's responsibility.
Televisions over 65" must be returned via one of our Home Delivery Partners. Please contact us to schedule a pickup for your large TV return.
If your return is not the result of our error, the return shipping costs are the responsibility of the customer.
Television Returns
Buyer's Remorse for TVs in Brand New condition:
If you are not 100% satisfied with your TV purchase, you may return it within 30 days from delivery for a full refund, less return shipping fees. Please note that a 15% restocking fee may apply. All returned TVs must be in their original box and include all packing material, manuals, and accessories.
Damages:
We're here to help!
For Common Deliveries (FedEx, UPS):
Please inspect the TV and report any damages (e.g. cracked screen, scratches, dents, etc.) within 2 days by contacting us at 1.800.572.3224
For Special Handling/Freight deliveries:
Please open and inspect the TV prior to signing for it. If the TV is cracked or damaged, please refuse delivery and contact us immediately at 1.800.572.3224 .
Please note damage claims will be denied for the following:
- TVs with over 60 minutes of recorded usage
- TVs that have been moved from the original delivery address
All damage claims must be made within two (2) days of delivery. We will issue a refund and cover all shipping costs.
Manufacturer Defects:
Your TV is fully covered under your in-home one year Manufacturer's Warranty service. If any further assistance is needed, please contact us. *Open-Box units are covered under our in-house 90 day warranty.
Drones Returns
All defects can be handled under the manufacturer's warranty. For DJI brand drones, call DJI at 818-235-0789 and obtain a case number for the defect prior to requesting an RMA. Please note only Dead on Arrival units out of the box will be returnable to us (with a valid case number). DJI will NOT authorize any returns to us if there are any signs of use like dirt, grass stains, nicks or any signs of use. For these situations, the Return Authorization would need to be handled directly between the customer & DJI
Exceptions
- Mattresses
- Opened or Downloadable Software
- Consumables, including batteries, paper and ink
- Opened packages of Apparel, Bedding or Linens
- Used Cookwear and BBQ Grills
- Personal Body Massagers/Shavers
- Special order items
- Refunds
Refunds for returns are applied to the payment method used at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 business days for a credit to appear on your account.
Product Exchanges
If you purchased a product from Beachcamera.com that you wish to exchange for an alternative, you can return the item for a full refund and simply place a new order for the item you desire. A refund credit cannot be applied to a new purchase.
Defective Items
An item that was discovered to be defective upon receipt can be replaced or returned for a full refund.
Damage or Missing Items
Claims for items damaged in transit or missing items must be received within two business days of receipt of the shipment.
Replacement
We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following the receipt of your return. Please allow for additional processing time after holidays.
Although it is our goal to ship a replacement as quickly as possible, a replacement cannot be shipped before we receive and inspect the return. To receive a replacement more quickly, you may place a new order for the same item (shipping not included) and we will issue a refund for the full value of the returned product (including shipping) upon completion of our return process.
Product Description
Microsoft Surface Duo - Open two screens and open new possibilities.
Unlocked
Two ultra-thin, high-resolution touchscreens open to reveal new possibilities on a mobile device. Designed to help you be productive, Surface Duo features multiple modes, the best of Microsoft 365 mobile experiences, every Android app in the Google Play store, and new dual-screen enhanced apps. Now you can view two apps at once or span one across both screens, drag and drop between screens, and make phone calls. Say goodbye to constant app switching.
Product Features:
Open new possibilities - Two high-resolution screens and flexible modes deliver new ways to elevate their productivity.
Plenty of screen space to be productive - Two ultra-thin, high-resolution 5.6-inch PixelSense Fusion Displays open to an expansive 8.1 inches with a revolutionary 360-degrees hinge.
Teams, Outlook, and more, plus Android apps - Get the best of Microsoft 365 mobile experiences, every Android app in the Google Play Store, and built-in compatibility with your Windows 10 PC. All supported by modern device management and built-in, cloud-powered security.
Expand your view - Use both displays to view two apps side by side, span one across both screens, or drag and drop them between screens.
Value for small business - Surface helps save time and money with streamlined deployment, modern device management, and built-in cloud-powered security. Empower teams, data, and systems with connected experiences from Surface and Microsoft 365.
Flexible modes of use - Whether reading mails in Book mode, jotting notes in Compose mode, or taking video calls in Tent mode, you’ll get versatility and convenience for on-the-go productivity.
Redefine mobile productivity - Introducing revolutionary new ways to use a mobile device thanks to an innovative 360-degrees hinge, two screens, and apps that seamlessly work together.
More productive video calls - In a Microsoft Teams call, participate in the video conference on one screen, while on the other screen you access a different app.
Save a step with drag and drop - Work faster when you can seamlessly drag content from one app to another.
Take notes with on-screen inking - Follow along on Microsoft Teams calls on one screen, while you handwrite notes with Surface Slim Pen on the other.
Get more screen when you need it - To give yourself a better view of the details, span enhanced apps across both screens.
Original design, created by Surface:
Fits in your pocket
At 4.8 mm when unfolded, less than 1 cm when folded, and starting at just 250 grams.
Designed to impress
Less than a centimeter thin, two high-resolution 5.6" PixelSense touchscreens open to an expansive 8.1" with a revolutionary 360-degrees hinge.
Revolutionary 360-degrees hinge
Dynamic design enables multiple angles and postures in one device.
Four Modes for Different Uses:
Book Mode
Hold Surface Duo just like a book to read emails and docs, view presentations, or span dual-screen enhanced apps.
Compose Mode
Transform Surface Duo into a mini laptop. In Compose Mode, the bottom screen becomes a virtual keyboard to write emails, send texts, edit docs, and more.
Peek Mode
Quickly glimpse new mails, notifications, and calls on the right-hand display by partially opening the screen.
Tent Mode
Lean in to collaborate. Take hands-free Microsoft Teams3 video calls in Tent mode.
Product Tech Specifications:
General
Scenarios: View two apps at once or span one across both screens, drag and drop between screens in supported apps, and make phone calls. Say goodbye to constant app switching.
Dimensions (Open): 5.7" (145.2mm) (H) x 7.3" (186.9mm) (W) x 0.2" (4.8mm) (T)
Dimensions (Closed): 5.7" (145.2mm) (H) x 3.7" (93.3mm) (W) x 0.38" (9.9mm) (T at hinge)
Display: Dual PixelSense Fusion
Displays open: 8.1" AMOLED, 2700x1800 (3:2), 401 PPI
Single PixelSense Display: 5.6" AMOLED, 1800x1350 (4:3), 401 PPI
Display Material: Corning Gorilla Glass
Battery capacity: 3577mAh (typical) dual battery
Camera and video recording: Adaptive camera 11MP, f/2.0, 1.0 µm, PDAF and 84.0-degrees diagonal FOV optimized with AI for front and rear.
Photos
Auto mode with low-light and HDR multi-frame photo capture and dynamic range scene detection
Super resolution zoom, and super zoom up to 7x
Portrait mode with adjustable depth control
Panorama mode
Burst mode
Video Recording
4K video recording at 30 fps and 60 fps
1080p video recording at 30 fps and 60 fps
HEVC and H.264 video recording formats
Gyro-based digital video stabilization
Video HDR mode
Slow motion video support for 1080p at 120fps and 240fps
SIM
One eSIM10 and one Nano SIM
Connections
USB-C 3.1
Audio
Mono speaker, Dual Mic noise suppression and echo cancellation optimized for productive use in all postures. Best-in-class Full Duplex communication for voice calls in hands-free mode.
Audio formats supported: 3GP, MP3, MP4, MKV, WAV, OGG, M4A, AAC, TS, AMR, FLAC, MID, MIDI, RTTL, RTX, OTA, IMY
Qualcomm aptX
Video Playback
Video Playback Formats: MKV, MOV, MP4, H.265(HEVC), AVI, WMV, TS, 3GP, FLV, WEBM
Wireless: Chromecast support
Wired: DisplayPort over USB-C. Supports video out when connecting via HDMI Adapter
Security and Authentication
Biometric lock type: Fingerprint reader (1:100K FAR less than 3 percent FRR)
Lock type: Swipe, PIN, password
Security applications pre-loaded on device: Microsoft Authenticator
Sensors
Dual Accelerometer
Dual Gyroscope
Dual Magnetometer
Dual Ambient Light Sensor
Proximity Sensor
Hall Sensor
Fingerprint Sensor
Weight
8.8oz (250 grams)
Battery Life
Up to 15.5 hours of Local Video Playback
Up to 10 days of Standby Time
Up to 27 hours of Talk Time
Battery Charging
Battery charging using 18W in box power supply
Video Conferencing
Microsoft Teams and Skype video conferencing up to 1080p at 30fps
High CRI LED Flash for both font and world facing photo and video scenarios
Network and Connectivity
WiFi: WiFi-5 802.11ac (2.4/5GHz)
Bluetooth: Bluetooth 5.0
LTE: 4x4 MIMO, Cat.20 DL / Cat 5 UL, 5CA, LAA. Up to 1.2Gbps Download / Up to 150Mbps Upload
Bands Supported: FDD-LTE: 1,2,3,4,5,7,8,12,13,14,19 20,25,26,28, 29,30,66
TD-LTE: 38,39,40,41,46
WCDMA: 1,2,5,8
GSM/GPRS: GSM-850, E-GSM-900, DCS-1800, PCS-1900
Location: GPS, Galileo, GLONASS, BeiDou, QZSS
Processor
Qualcomm Snapdragon 855 Mobile Platform optimized for the dual-screen experience
Storage and Memory
256GB UFS 3.0 of internal storage
6 GB DRAM
Software
Microsoft built-in applications: Microsoft Office (Word, Excel, PowerPoint, Office Lens, PDF Reader, and more), Microsoft Outlook, Microsoft Teams, Microsoft OneDrive, Microsoft Edge, Microsoft OneNote, Microsoft To Do, Microsoft News, Microsoft Authenticator, Microsoft Bing Search, Intune Company Portal, LinkedIn, Microsoft Solitaire Collection, Surface Audio
Microsoft Surface Duo UI core features: Dual screen windowing, Adaptive modes, App Groups, Microsoft 365 Feed, Dynamic dock, Universal Search, Adaptive Camera, Microsoft SwiftKey Adaptive Keyboard, Your Phone Companion - Link to Windows
Other preinstalled apps: Google Search, Google Assistant, Google Calendar, Google Drive, Google Duo, Google Photos, Google Play Movies and TV, Google Play Store, Google Maps, Chrome, Gmail, YouTube, YouTube Music, Contacts, Messages, Phone, Files, Clock, Calculator, Sound recorder, Spotify, Amazon Kindle, TikTok (shortcut link), Operating System: Android 10
Exterior
Exterior Material: Corning Gorilla Glass
Color: Glacier
Language Support
All supported languages (Android 10)
Pen and Inking
Supports all in market generations of Surface Slim Pen, Surface Pen and Surface Hub 2 Pen
Simultaneous Pen and touch are supported
Warranty
1-year limited hardware warranty
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